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Every time I try to play the bonus game it just comes up blank won't let me play.

Captain Lotto

Keep trying. The problems were related to traffic and we're continuously monitoring and improving.

Stacy Plank

All right! I won a cash prize it says when I entered my ticket online. Will I get it in the mail? It says wait 6 weeks?

Captain Lotto

Congrats! All of that takes place within My Lottery. We'll send you your prize.


Every time I spin the bonus wheel on monopoly it always lands on the same space. ALWAYS. What is wrong?


I've put my non-winning tickets in but had to close my browser. How do I get to the actual game to use my spins? I cannot find it anywhere or without having to enter new tickets that I do not have.

Captain Lotto

Lee, check under "Promotional History." You should see your entries there.


Why Can I not get anyone to answer my question about the bonus wheel? I asked why when I spin the bonus wheel it always lands on the same space.

Captain Lotto

Loretta - I would assume the game play would be more exciting than that, but I'm not positive. This is a bonus play idea that we're trying for the first time. Keep playing.


Who won the monopoly jackpot for Feb 4 2014 Drawing?


Yeah who won the jackpot for February 4th?

Captain Lotto

Winner information is posted within My Lottery under promotion history. The Feb. 4th winner was from Michigan.


I am trying to locate the monopoly game to use my spins from previously entered non winning tickets. I went to promotion history as suggested above but that only shows how many entries I have. It does not show me where to go to play the game.

Captain Lotto

I think once you've left the entry page, those spins are just added to your totals and you can't go back to see them. If you ever have any questions about points or prizes, here's an toll-free number you can call. (800) 201-0108
Good luck.


Why is the Monopoly game not showing up in promotion history anymore?

Captain Lotto

Assume it was a temporary glitch during the recent software upgrade. Looks like it's there now.


Is anyone having problems logging in. For a year now i have been fighting this i got logged in one time last week and now i cant log in again and i have tried to call and email mo lottery about this and no response. so is there anyone that can help?

Captain Lotto

Customer service is available from 8 a.m. through 5 p.m. Monday through Friday.


Collectively all winners have been from just a couple states....

Captain Lotto

There are only about 4 or 5 Lotteries participating in the game.


I guess you have to live in the state of PA to win.

Lana Wood

what is going on with entering scratchers for second chance? I am continuously getting "We encountered an error while processing your request. Please try again later" specifically on the Monopoly Jackpot scratchers. I have been trying since Monday, 12/1...

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