"The snowman out front should have told you." Even Lotto balls like to quote Chevy Chase movies on occasion. I'm joking about a recent comment from Jeff, but I'm not making light of his concern.
I think it's a bunch of bull you end games and over half the top prizes are not given out!
He has a good point. What is the policy behind when games end? Jeff is referring to "Frosty Bingo," one of our recent holiday-themed Scratcher games. (Thus the snowman instead of a moose.)
All of our online games have a 180-day redemption window. That means you have about six months from the date of the drawing your ticket was purchased for to claim a prize. After that 180-day period, the ticket "expires" and any unclaimed prizes are returned to the state. Scratcher tickets like "Frosty Bingo" are a little different. They are often on sale for several months and can be claimed anytime while the game is "open." When a ticket has been completely distributed, all of the top prizes claimed, or in the case of some of the holiday-themed games, no longer relevant, the game will be "closed." That action means that the game will no longer be distributed to retailers. After a few more weeks the game will "end," which is the start of the 180-day window for prizes to be claimed. It should be noted that tickets may still be available at various retail locations and that prizes can still be found and claimed until that game expires.
The Missouri Lottery makes every effort to award all of the top prizes in every game, but in certain circumstances the game may be pulled before all prizes are claimed. We don't know where the winners are - a ticket may have been thrown away or lost, or someone may be holding it to claim at a later date, like after the new year. And even though a game is closed, there still could be tickets available at retailers across the state. Before the game expires, the Lottery asks retailers to return the unsold portion of the game so that players can't buy a game that they can't redeem. But that's to protect players from buying expired tickets, not because we "already have your money" and we don't want to pay the prizes. A series of special pre- and post-internal and external audits conducted by the Lottery's instant ticket printing company confirms that each Lottery Scratchers game produced meets all rules in accordance with the game's working papers and that all prizes are distributed randomly. Because the prizes are randomly distributed throughout the game and based on the number of tickets for sale, the Lottery does not benefit from ending sales before a ticket is sold out. It's a wash - we don't sell as much, and players don't win as much.
Closing a game is kind of like stopping a fight early - it's either a knock out, you've already gotten the best of us by finding all the prizes, or we're packing it in because you don't like our game. We get rid of the stale bread and reload with some fresh slices. The beauty of it is that we tell you what prizes remain on our Web site, so you can keep searching for those top prizes tucked away in some remote retail location. The prizes are out there, just waiting to be found. Good luck.