We've been getting a lot of feedback, and we thank you. We want you to know that we're listening, and are working on some issues to improve your Web experience at Molottery.com. Please understand that we did test the new site and based all changes on suggestions from players. However, we know there are some things we can improve and we're working hard on the solutions.
Some of you have been worried that we're not returning your messages. We won't respond to all comments on the blog by e-mail; if you leave a comment that needs an answer, we'll try to respond on the blog, or we may follow up via e-mail if we need more information. Not all comments need an answer, and not all comments will necessarily get posted. That's not because we're limiting your free speech. The standing rule is that comments have to relate to the post they're submitted under for them to be published - unrelated issues only confuse visitors and are probably better handled via direct communication. If it's important information for everyone, we'll share it in a post like this one.
We do respond to all e-mails that we receive through the blog and Molottery.com (Contact Us). We'll usually respond in one business day, and at the most 3 business days, so if you have sent us a note and haven't heard back for a while, contact us again. It's possible that your spam blocker or virus protection is stopping our replies from reaching you. You might have to add us to your "friends" list to keep that from happening.
We've heard from a few of you that you have to keep signing in to My Lottery. You can reach all of the "members only" functions by clicking on the My Lottery icon in the main banner. The first thing you'll see is the sign in feature at the top of the page. Once you log in, you can use all of those functions, although the sign in icon remains. If you navigate away from the secure section of our site, you will have to sign in again. That's one of the issues we're working on.
We've had several requests from people looking for functions like the Numbers Wizard. We moved all of the numbers Games functions to the individual game's page. We thought that made more sense and would keep all of the related items together - one of those improvements in navigation. The links for past numbers, Number Frequencies, etc. are all embedded in the banner containing the game logo. For instance, hover over "Games" and click on Lotto. You'll see the banner there along with all the different functions for Lotto numbers, followed by a small arrow. Click on "Check My Tickets" or the arrow following it to travel to that page.
We also understand that some of you are having difficulty getting the winning numbers. We condensed the winning numbers on the home page so we could fit all the information on a single page, meaning the data just fills the screen and limits the need for scrolling. You can also click on the "Winning Numbers" icon in the top banner to get a list of the most recent drawings. We are working to make that more readable, as well as a printer-friendly version. It's currently set up to display a month at a time, but we realize some of your like to look at the history in more detail. We may be able to create a downloadable file with all of the numbers history.
So, as you can see, we hear what you're saying and we're always working to improve your experience at Molottery.com. Several of you alerted us to problems we didn't know about, and we thank you. Please continue to stick with us and give us suggestions, or ask questions about what you're seeing. But please be gentle - even us Lotto balls can get bent out of shape.